Got a burning question? Maybe it's been asked before.
Please contact us at support@musictraveler.com and we'll get back to you as soon as possible.
You are entitled to receive a full refund.
You are entitled to receive a full refund.
Yes, you are welcome to simultaneous bookings!
This depends on the host. Music Traveler encourages hosts to respond within 24 hours. If you haven't heard back from a host within 3 days, please send us an email at info@musictraveler.com
Unfortunately, refunds are not possible in these cases.
You may cancel the booking request and rebook the space again with the changes you wish to make.
No, you can only make booking requests for spaces that have published their available times.
Go to 'Bookings - Past Bookings' in your Dashboard to view your previous bookings.
Yes, go to 'Bookings' to check on your booking status. You will also receive an e-mail and/or SMS notification once your host has approved or declined your booking request.
Yes, but you will need to book each time/date.
Use the phone number provided in your booking confirmation to get in touch with the host.
Please contact your host - your host's contact details are in your booking confirmation email.
Maybe it wound up in your spam folder. Otherwise, please wait 24 hours and if you still haven't received it, contact support@musictraveler.com.
We are currently working on this feature for you.
Click the heart symbol to save the space to Favourites, so that you can find it easily later.
You can search by city and day. Then, you can filter by instruments on-site, price range, and times.
Use our map and zoom in on the area you wish to book your space in.
We are currently working on this feedback feature for you.
Go to 'Bookings - My Bookings - Past Bookings'. Please choose the specific booking you want to review and type in your thoughts in the review section.
We recommend you write a review immediately after your Music Traveler experience, but there is no expiration date for providing us with feedback.
Once a review has been posted, there is no way to delete or edit it.
Please check with your host first to see if this is fine with them.
If the instruments are listed in the space you booked on Music Traveler, you may. If they aren't, please ask the host
Please let your host know as soon as possible, so we may find a solution.
Shoot us an email at support@musictraveler.com with a link to space booked. Please include details on the condition of the space and instrument.
Report the damage to your host and Music Traveler right away. Describe in detail the damage and how it happened. Depending on the type of damage and how it was incurred, it could be covered by insurance.
The insurance helps to protect both you and the host. Also, with that peace of mind, more hosts are willing to provide spaces, giving you more options!
The insurance is paid by the guest, not the host, and is included in the total booking price.
Instruments within or listed with the specific space booked are insured up to €100,000. Other objects within the space may be insured up to to €2,000.
Please contact your host and they'll be able to tell you how to enter the space.
This depends on the space and the host. Please contact your host to make arrangements -- your host's contact details are in your booking confirmation email.
It depends on the availability of spaces. Use the 'Time' filter to find spaces available after midnight.
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Payment methods include credit cards, debit cards, and SOFORT banking.
Please check the room rules and the cancellation policy of the space you booked.
A coupon code allows for discounted prices for booking spaces on our Music Traveler platform.
Stripe is the secure online payment processing at Music Traveler.
By law, Stripe must ask for your SSN to make sure you are who you say you are, and that you’re authorized to act on behalf of an entity (company, organization, or business). Your SSN is for identity verification ONLY; Stripe is federally required to officially know someone connected to the account. Sometimes stripe may ask for your full SSN, other times all that is needed is the last 4 digits. Your information is secure, and Music Traveler doesn’t access or store it. As stated on Stripe's website: "This information is required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners. This is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes."
Stripe currently only processes payments on Music Traveler in Euros.
A booking request can only be made when Stripe processes your payment. If your booking request is declined or if your booking request expires, the money will be transfered back into your account within a week.
We only accept payment by credit card, debit card, or SOFORT banking (immediate transfer).
Yes, you can pay with SOFORT banking or a Debit Card.
Please enter the coupon code during the payment stage of the booking process.
Please check with your credit card provider.
Music Traveler charges hosts a transaction fee equal to the greater of 1€ per hour for the duration of the applicable user's stay or 10% of any fees that users are charged in relation to the Booking and/or use of the applicable host's music space.
The host decides on the pricing of the spaces. Please note that Music Traveler reserves the right to determine the prevailing pricing or fees for services provided on the platform.
Hosts are responsible for payment of all applicable VAT and all other taxes associated with the transaction fee that is payable in relation to the host's music space.
This can sometimes happen. Ask the host if you may stay a few minutes longer.
This depends on your host. Please ask your host before filming.
We recommend that everyone under the age of 14 be accompanied by an adult (over 18 years old).
Cancellations for confirmed bookings must be made according to the host's policy, generally 24-72 hours prior to your booking.
You are entitled to receive a full refund, provided the cancellation is in accordance with our Cancellation Policy. Expired Bookings are automatically refunded.
Payments must only be conducted through Music Traveler. If the host asks for more money, please report this immediately to us at info@musictraveler.com.
Music Traveler can't expedite a booking authorization. If you haven't heard back from a host within 3 days, please send us an email at info@musictraveler.com
You must be logged in and must have a credit card, debit card, or SOFORT banking.
Yes. We care about your privacy and security.
Please check with your host for permission before using other rooms in the space booked.
This depends on the host. Please check with your hosts first before bringing people over.
Available cities are listed on our website. However, we are rapidly expanding, and encourage you to register even if you do not see your city listed.
Register now.
Yes!
Music Traveler works with a wide range of spaces to ensure that artists find the ideal match for their needs. We encourage venues to highlight their unique features. Here are just some types of venues we work with.
And more. If you have any doubts, contact us.
It’s simple:
First, choose between an individual or a business account. Then, provide:
Next, fill out your profile with detailed information about your space and its location. We also suggest optimizing the description.
In our automated sign-up, Music Traveler uses Stripe to verify that you are a real person. The verification process may differ per your location.
Further, our two-way rating system ensures that a trusted community engages on our platform. Hosts may rate every user after their stay, while users can submit a rating with comments.
With every booking through Music Traveler, the instruments within your space are insured for up to €100,000, and all other objects are insured for up to €2,000. If you are paying in US dollars, these amounts will be converted to euros. These costs are borne by the user.
Please see additional insurance details here.
Yes! The space is under your full control. You can set items including:
Your space will cater to a range of users including professional musicians, music production companies, event hosts, concert organizers, record labels, music teachers, podcast hosts, and other music education organizations.
You have full control over describing and showcasing your space's potential uses.
Typical uses of Music Traveler spaces include:
Security is of utmost importance. As part of the sign-up process, we ensure users are real people. Further, hosts rate every user after their stay and you can access these ratings. We also automatically provide insurance for further security.
No, not at all. While certain users search for soundproof spaces, our platform includes many popular venues that do not have that feature.
We encourage you to include details and special features like instruments, additional musical equipment, soundproofing, historical significance, and more.
Also, captivating images are key. For more, check out our tips below.
Follow these tips to take high-quality images that highlight your space.
Music Traveler wants you to get bookings just as much as you do! We have a dedicated team that will provide support. We also feature spaces on social media, blogs, in our monthly newsletter, and more, all at no additional costs.
To be featured make sure you have already optimized your listing per our best practices, then email marketing@musictraveler.com.
Absolutely! You can list your instrument or equipment even if it’s in a space you fully control if you can provide access to it for a period that works with your schedule.
No, but having a recently tuned instrument will result in a higher chance of booking.
We encourage you to include details about your instrument, including:
Of course! If you think musicians, teachers, podcast hosts, and other creatives can use your space in any way, we encourage you to list it.
If you have equipment that may appeal to them, we encourage you to list it too.
Many types! Here are a few:
Studios can include a variety of amplification and monitoring equipment. We encourage you to list amplifiers (guitar, bass, keyboard), PA systems, speakers, stage and studio monitors, and mixing boards.
The more detailed the photos, the more likely users will book your space. However, you don’t need to itself, where instruments are visible.
Please see our photo section for more tips.
Of course! If you think musicians, teachers, podcast hosts, and other creatives can use your space in any way, we encourage you to list it.
You have the freedom to set your rates with our easy-to-use booking system where you can also provide availability. Even include additional fees for extras like instruments and equipment.
Before getting started, we suggest that you compare your space to similar ones in your area to be competitive within your market.
You will receive monthly payments through Stripe, a payment system trusted by hundreds of thousands of businesses worldwide and includes fraud prevention.
Monthly payments occur in the first week of every month after previous month’s numbers are confirmed with accounting.
Music Traveler takes a 10% service fee from bookings that we facilitate.
The user pays the insurance, which is included by booking through Music Traveler. No additional insurance is needed.
Your instruments are insured for up to €100,000 in the European Union or $100,000 USD with each booking. Objects within the space are insured up to €2,000, or the equivalent in your local currency. Please see our insurance policy for more.
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Yes but please indicate why you are canceling, so we can provide better support and minimize cancellations for everyone.
If the user cancels the booking before your cancellation policy’s deadline, they will receive a full refund. If the user cancels due to your unresponsiveness, we will issue a 100% refund to the user.
If you do not respond within 48 hours, your booking will expire. Should this occur three times, we will request the removal of your space. Prior to this action, our customer support team will contact you to ensure there are no technical or other issues hindering your response.
Can't find the answer you're looking for? Our support team is here to help.